All frames purchased at O-shop.com with listed below lenses are subject to One-year Unconditional Warranty. The guarantee allows each customer to replace worn glasses for new, regardless of the cause of their destruction or damage, within one year from date of purchase.
Lenses that are covered by the warranty:
CRIZAL ALIZE +
CRIZAL FORTE UV
LENSES WITH AMBERELAX COATING
How to claim One-year Unconditional Warranty?
- Please print and fill out the One-year Unconditional Warranty form.
- Pack the items together with completed form and proof of purchase.
- Send returned items to:
Pl. Trzech Krzyży 18
With note " One-year Unconditional Warranty "
- Do not forget to include proof of purchase in form of VAT invoice or receipt that was included in your order.
- Shipping costs are covered by the customer.
- Within 14 days of delivery date our Customer Service will contact you to confirm receipt of documents and availability of products.
- Optique-shop.co.uk will replace your old product with new identical one. In case frame model is no longer available in our boutique customer can choose another model. In the latter, please check the availability of frames at Optique-shop.co.uk and in the form enter the model that you would like to receive. Our Customer Service will contact you to confirm the payment adjustments and the availability of goods.
- If the product you have selected is more expensive than the product that you want to receive we will ask you to transfer the difference. If your chosen product is cheaper than purchased one we will refund the difference within 14 days from the receipt date. The amount will be refund to the bank account which number you entered in the form.
If you have any further questions, please contact our Customer Service at +48 888-800-000 or via email - email@example.com